1. Introduction
At Med Esthetiks, we are committed to providing our patients with the best possible healthcare services. We understand that there may be circumstances that require patients to request a refund or cancellation of services. This policy outlines the conditions and procedures for refunds and cancellations.
2. Appointment Cancellation
2.1. Cancellation by the Patient
- Patients may cancel their appointments without any charges up to 24 hours before the scheduled time.
- Cancellations made less than 24 hours before the appointment may incur a cancellation fee of up to 20% of the consultation fee.
- To cancel an appointment, please contact our customer service team at [+91-8800 203 431,+91-8800203631, +91-11-40366377] or email us at [care@medesthetiks.com].
2.2. Cancellation by the Hospital
- Med Esthetiks reserves the right to cancel or reschedule appointments due to unforeseen circumstances such as doctor unavailability or emergencies.
- In such cases, patients will be notified as soon as possible, and a full refund or rescheduled appointment will be offered.
3. Refunds for Inpatient Services
3.1. Advance Payments
- Any advance payments made for inpatient services are refundable if the admission is canceled at least 48 hours before the scheduled admission date.
- Cancellations made less than 48 hours before the scheduled admission may incur a cancellation fee of up to 10% of the total advance payment.
3.2. Refund Process
- Refund requests must be submitted in writing to [refund request email] or in person at the hospital’s billing department.
- Refunds will be processed within 14 business days from the date of the request.
- Refunds will be made through the same mode of payment used at the time of booking.
4. Refunds for Outpatient Services
4.1. Consultation Fees
- Consultation fees are generally non-refundable except in cases where the service was not provided due to hospital or doctor-related issues.
- Refund requests must be submitted in writing to [care@medesthetiks.com] or in person at the hospital’s billing department.
4.2. Procedure and Test Fees
- Fees for medical procedures and tests are refundable if canceled at least 24 hours before the scheduled time.
- Cancellation requests made less than 24 hours before the procedure or test may incur a cancellation fee of up to 20% of the total fee.
5. No-Show Policy
- Patients who do not show up for their scheduled appointments without prior notice will not be eligible for a refund of the consultation fee.
- Repeated no-shows may result in the requirement of advance payment for future appointments.
6. Contact Information
For any questions or concerns regarding our refund and cancellation policy, please contact us at:
Phone: +91-8800 203 431,+91-8800203631, +91-11-40366377
Email: care@medesthetiks.com
7. Amendments
Med Esthetiks reserves the right to amend this refund and cancellation policy at any time. Any changes will be posted on our websites at www.medesthetiks.com